Terms & Conditions

1. Agreement

By using our website or engaging Digilvy for services, you agree to these terms. If a signed proposal, quote or contract with you includes different terms, that document takes priority for the project it covers.

2. Our services

We provide digital marketing services including SEO, website development, paid advertising, social media marketing, content marketing and branding. The scope, deliverables, timeline and price of each project are set out in the quote or proposal you approve.

3. Quotes and payment

• Quotes are valid for the period stated on them, or 30 days if no period is stated.
• Payment terms, including any deposit, are set out in your quote or invoice.
• Advertising spend paid to platforms such as Google, Meta or TikTok is separate from our fees, unless agreed otherwise in writing.
• We may pause work on overdue accounts.

4. Your responsibilities

You agree to provide accurate information, timely feedback, approvals and access (such as website, hosting, analytics and ad accounts) needed to deliver the work. Delays in these may affect timelines. You confirm you have the right to any content, images or materials you give us.

5. Results

We work to industry best practices and focus on measurable results. However, search engine rankings, traffic, ad performance and sales depend on factors outside our control, such as search engine algorithms, competition and market conditions, so we cannot guarantee specific rankings or outcomes.

6. Intellectual property

Once a project is paid in full, ownership of the final deliverables created specifically for you, such as your logo, website design and written content, passes to you. We keep ownership of our own tools, templates, methods and know-how, and of third-party items such as licensed themes, plugins, fonts and stock images, which remain subject to their own licences. We may show completed work in our portfolio unless you ask us not to.

7. Confidentiality

We keep your business information confidential and use it only to deliver our services. We are happy to sign a separate non-disclosure agreement on request.

8. Cancellation

Either party may end ongoing monthly services with written notice as set out in your proposal, or 30 days’ notice if no period is stated. Fees for work already completed remain payable.

9. Limitation of liability

To the extent permitted by law, Digilvy is not liable for indirect or consequential losses, such as lost profits or data, and our total liability for any project is limited to the fees you paid us for that project.

10. Website use

The content on digilvy.com is for general information. You may not copy, reproduce or misuse it without our permission. Links to third-party websites are provided for convenience, and we are not responsible for their content.

11. Governing law

These terms are governed by the laws of Pakistan, unless a written agreement with you states otherwise.

12. Contact us

Questions about these terms? Email info@digilvy.com or call +92 319 6601725. See also our Privacy Policy.