Privacy Policy

1. Who we are

Digilvy (“we”, “us”, “our”) is a digital marketing agency providing SEO, website development, advertising, social media, content and branding services. This policy applies to digilvy.com and to information you share with us when you contact us or use our services.

2. Information we collect

We collect information you give us directly, such as when you fill in a contact or quote form, email us, call us or message us on WhatsApp. This may include:

• Your name, email address and phone number
• Your website address and business details
• The content of your message and any files you send

We also collect limited technical information automatically when you visit our website, such as your browser type, device, pages visited, referring website and approximate location, through cookies and similar technologies.

3. How we use your information

• To reply to your enquiry and send you quotes or proposals
• To deliver, manage and report on the services you buy from us
• To improve our website, content and services
• To send occasional updates, only where you have agreed or where the law allows
• To meet our legal, accounting and security obligations

We do not sell your personal information.

4. Cookies and analytics

Our website uses cookies to make it work properly, remember preferences and understand how visitors use it. We may use analytics and advertising tools such as Google Analytics, Google Tag Manager and Meta Pixel. You can block or delete cookies in your browser settings, though some parts of the site may not work as intended.

5. Sharing your information

We only share your information with trusted service providers who help us run our business, such as hosting, email, analytics, form and communication tools, and only as needed to provide their service. We may also disclose information if required by law or to protect our rights.

6. Data retention

We keep enquiry information for as long as needed to respond and follow up, and client information for as long as our working relationship lasts and as required for legal and accounting purposes. We then delete or anonymise it.

7. Your rights

Depending on where you live, you may have the right to access, correct or delete your personal information, object to or restrict how we use it, or withdraw consent. Residents of some US states, including California, and of the UK and EU may have additional rights. To make a request, email info@digilvy.com.

8. Security

We use reasonable technical and organisational measures to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. International transfers

We are based in Pakistan and work with clients worldwide. Your information may be processed in countries other than your own, where data protection laws may differ. We take steps to keep it protected wherever it is processed.

10. Children’s privacy

Our website and services are intended for businesses and are not directed at children. We do not knowingly collect personal information from children.

11. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

12. Contact us

Questions about this policy or your information? Email info@digilvy.com or call +92 319 6601725.