Refund Policy
Last updated: November 10, 2026. How refunds work for Digilvy services.
1. Overview
Our services are custom work carried out for each client, so refunds depend on how much work has been completed. The quote or proposal you approve may set out specific terms, which take priority over this policy.
2. Deposits
Project deposits secure your place in our schedule and cover initial planning and research. Deposits are non-refundable once work has started, unless your quote says otherwise.
3. Website and design projects
If you cancel a project, you pay for the work completed up to the cancellation date. Any amount paid beyond that is refunded. Completed and approved stages are not refundable.
4. Monthly services
Monthly services such as SEO, social media, content and ad management are billed in advance and are not refunded for the current month once work has begun. You can cancel future months with notice as set out in your proposal.
5. Ad spend
Money paid directly to advertising platforms such as Google, Meta or TikTok is controlled by those platforms and cannot be refunded by Digilvy.
6. Results
Because rankings and campaign performance depend on factors outside our control, refunds are not given based on results alone. See our Terms & Conditions.
7. How to request a refund
Email info@digilvy.com with your project details. We reply within 24 hours on working days and process approved refunds within 14 working days.